Support didn’t help me feel confident after repeated calls
I’ve been quite frustrated with the support and communication provided by WFHI. From the start, I found the software somewhat complex to navigate, so I repeatedly contacted telephonic support hoping for clear guidance. Unfortunately, each time I called, I felt like I was getting vague or confusing answers that didn’t really address my specific concerns about the dialer functionality and database usage. After multiple conversations, I ended up more uncertain than before about how to proceed properly. The automatic updates didn’t come with enough context, making things harder to understand without clear advice. By the end of my interactions, I wasn’t confident I had the right support system in place if issues escalate. It’s disappointing to say, but while the effort is there, the clarity and effectiveness of help particularly stood out as a weak point in my experience with WFHI.