Before signing up, I expected the telephonic support to be more responsive than what I experienced.

Before signing up, I expected the telephonic support to be more responsive than what I experienced.

Before signing up, I expected the telephonic support to be more responsive than what I experienced. There was one particular instance when I called about an issue with the dialer setup, and the support was somewhat slow to understand my problem. They promised a callback that came later than expected, which left me feeling a bit frustrated. Though the database feature worked fine and the updates were automatic and seemed reliable, the overall communication fell short of what I had hoped for from the start. The onboarding process was okay but not as smooth or clear as I imagined, so overall, I’d say the support didn’t quite meet my expectations.