Support didn’t fully match my expectations
I had certain expectations about the support and communication from WFHI before I started using the software and services. Unfortunately, the experience was somewhat underwhelming. The telephonic support was available but not always as prompt or thorough as I had hoped. When I called, the explanations were sometimes too technical and not easy to understand without prior knowledge. Also, I expected clearer follow-up after the calls, like notes or summaries, but that was missing. The invoicing and payment process was smooth and as anticipated, which is one positive point I can mention. Overall, I would tell a friend that the support is there, but it might not be as helpful or personalized as one might expect, especially if you need quick and simple answers. It’s fine if you are comfortable figuring things out mostly on your own, but not great if you rely heavily on direct support for guidance.