Support didn’t feel up to what I expected
Honestly, I thought support would be smoother based on what I had used before. The telephonic help was okay, but it surprised me how often I had to wait or explain my issue multiple times. Compared to previous software’s support teams I interacted with, this felt slower and less intuitive. I will admit one good thing was that the automatic updates meant many problems fixed themselves without needing calls, so that part was decent. But when I did reach out, the responses didn't quite match the quick and confident help I expected from past experiences. It’s like there was a missed chance to be more proactive or clearer. Given how critical real-time communication is when using their calling tools and dialer, this lag was annoying. I’m not completely dismissing the service, since some parts did meet a basic standard, but I did end up feeling a bit let down overall.