Support didn’t feel ongoing or helpful, just a one-off awkward phase
Honestly, I’d describe my experience with support and communication as disappointing when explaining it to a friend. The setup itself was challenging, and while the initial help felt like it was supposed to get me going, the support didn’t really continue after that. It was as if once I was past the first steps, any further assistance became unavailable or too slow. I tried reaching out multiple times to understand ongoing updates and how to use certain database functions better, but responses came late or didn’t fully address my issues. This meant I had to struggle with the tools on my own for quite some time. The whole process felt like a one-off awkward phase rather than an ongoing helpful relationship. Despite some decent content in training, the lack of reliable ongoing support left me feeling frustrated and less inclined to recommend the service.