2 out of 52 of 5Verified purchaseSupport and communication
Support didn’t exactly save me time
I found the support experience to be quite disappointing. There was a lot of repetition where I had to explain my issue multiple times, which extended the time it took to get a resolution. The waiting between calls was longer than expected, and sometimes it felt like the person on the other end was not fully prepared to address my concerns immediately. While I will say they were polite throughout, the communication lacked efficiency, which for me defeats the purpose of support in a hectic remote work setup. Efficient communication would have made a big difference because I kept wondering if there was a better channel to get quicker responses.