Support didn’t cover all scenarios I faced
Looking back, the telephonic support was helpful for most routine questions during the onboarding flow and clarifications about training steps. Yet, when a complex issue arose with the dialer’s connection, I found the responses less thorough and more delayed than I expected. There was a sense that support resolved only the surface problems without uncovering root causes, which left me repeating the issue several times. The updates to the software worked without interrupting my workflow, which was one of the more positive aspects. However, I felt the communication about what was happening in the background could have been clearer. Invoicing and payments were straightforward and the sign-up process was efficient, so those parts functioned well. Overall, I had to rely on trial and error alongside the help desk to fully understand certain features, indicating some gaps in the training material and support scope. This balance of effective and frustrating moments is why I rate it three stars.