Support didn’t click with my expectations, mostly frustrating
I had hoped the telephonic support would be a lot more responsive and helpful based on what I heard before signing up. In reality, getting through involved quite a bit of waiting, and when I did reach someone, the answers often felt vague or indirect. It wasn’t a complete bust because at least one of the agents was patient enough to explain some of the dialer features clearly, which gave me a glimpse of what the training promised. But overall, it felt like the communication didn't match the proactive and clear assistance I expected from the beginning. The onboarding flow was supposed to be smooth, but having to repeatedly call support to figure out basic settings was tiring. I also noticed that updates were automatic, but I was never fully sure if those changes were affecting my current database setup because the support team didn’t guide me well enough through them. This experience made me question how long I’d want to rely on this service’s support in the future.