Support didn’t click like before
My experience with the support and communication here was underwhelming, especially compared to previous services I've used. Right from signing up, it took longer than I expected to get a clear response to my initial questions about the software features. I tried contacting them through both phone and email, but the wait times were frustratingly long. When finally connected, the support agent gave a very scripted reply, which didn’t fully address my concerns about the dialer tool setup. I had to keep redirecting the conversation to ensure my main issues were covered. Compared to my previous experiences elsewhere, where support was more proactive and quicker to suggest personalized fixes, this felt much more generic. Towards the end of the first week, I finally got some useful info, but it wasn’t nearly as friendly or efficient as I expected based on what was advertised. I can understand they’re handling many queries, but the quality of communication could definitely improve to match what I was used to.