Support didn’t click for me when I needed it most
At the time I reached out for support, I felt the process was more complicated than necessary. I was unsure about some steps in the software setup and called the telephonic support line hoping for quick help. The person I spoke with gave instructions, but it wasn’t clear enough and I had to ask several questions before any progress was made. In the end, I was left feeling like I hadn’t quite solved the problem I called about. The automatic updates that followed did not address the specific issues I faced, and I am concerned I might need to reach out again with the same questions. I find it inconvenient that the support doesn’t seem prepared for all types of queries and often lacks sufficient detail. Even though the billing and payment procedures were fine, the support for technical or onboarding help was not something I would rely on, given my experience. I will have to evaluate if I want to attempt it again or look for alternatives next time.