Support didn’t click at first but improved later
Having used other remote work software before, I was initially unsure if the telephonic support here would be as helpful or responsive, given my previous mixed experiences. At first, the support responses seemed a bit robotic and slow, which made me question if I'd be able to resolve any issues quickly. But after a few calls, I noticed a shift—the staff became more understanding and tailored their advice to my specific questions. Compared to what I was used to, this felt like a positive change. There was still the occasional delay and some calls felt scripted, but overall, the communication improved noticeably. What really made the difference was when a support agent proactively walked me through a complicated dialer configuration during one call, which was a turning point. It made me realize the support was capable and willing, even if it took some attempts to get there. So while the experience was uneven at first, it ended on a good note, blending the pros and cons clearly.