Support didn’t click as I hoped
I expected more responsiveness and clear communication from support when I ran into issues with the software. Compared to my previous experiences with other platforms, the telephonic help here was noticeably less consistent day to day. Sometimes it took multiple calls to clarify a simple problem with the dialer or database features. I was hoping the onboarding flow and training would set me up better to handle these hiccups independently, but it didn’t quite work out that way. The updates promised automatic improvements, but the actual follow-up from support to explain changes was sparse. While they did eventually resolve some problems, the wait and back-and-forth meant I felt a step behind most of the time. It didn’t click for me as a smooth, reliable communication channel. So while some issues got sorted, the daily experience left a lot to be desired and fell short of what I expected from a dedicated telephonic support system.