Support didn't build confidence as I expected
I had reasonably high expectations for the telephonic support after hearing about the priority assistance feature, but sadly I ended up feeling less confident by the end of my experience. Initially, I thought if any issues popped up with the software or dialing tools, the support team would quickly and thoroughly guide me. However, my calls often resulted in generic advice or being passed from one person to another, which was frustrating. The support was polite but lacked the technical depth I wanted for troubleshooting the database and understanding some automatic updates. On the other hand, the sign-up and invoicing process was relatively smooth and clear, so at least that went well. Overall, the gap between what I expected from support and what happened made me uncertain about relying fully on assistance in the future, which was disappointing given how promising the rest of the experience was.