Support didn’t always match my expectations when things went wrong
I expected that when something failed or when I faced an issue, the support system would react promptly and effectively to resolve it. While the telephonic support was accessible and I did receive clear instructions, sometimes the solutions offered didn’t solve the problem entirely, or the help desk referred me to self-help guides that I’d already gone through. However, I must say the priority assistance response time was faster than expected which was a definite plus. The flow of communication was decent but not always consistent, so it sometimes took a few calls to get to the matrix of the problem. The software itself updates automatically which helped avoid some glitches, but the support dealing with unexpected bugs was a mixed experience. I got enough help to keep going, but it wasn’t as faultless or reassuring as I hoped at first.