Support did well but missed faster fixes
When something went wrong with the dialer during my work sessions, the support team answered my calls promptly and was patient explaining solutions step-by-step over the phone. Their priority assistance definitely made me feel valued as a customer. On the flip side, while they communicated well, sometimes the resolution took longer than I expected, especially with problems caused by the automatic updates interrupting the database access. This delay was the main aspect that felt lacking because at times my workflow had to pause. That said, the sign-up and invoicing process ran without a hitch, and the training helped me prepare for these issues in advance. Overall, the support was friendly and helpful but could improve on speeding up fixes when things go wrong.