Support did not resolve my issues confidently
I reached out to telephonic support multiple times because I was struggling to get the dialer and calling tools to align properly with what I needed. Unfortunately, by the time I finished the conversations, I was no more confident that the problems would be resolved promptly or at all. The training felt like it glossed over certain details that seemed vital for my workflow, and the software updates didn’t help fix the core issues I faced using the database feature. Even after following the onboarding steps, I still found gaps in the system’s behavior that left me frustrated. I expected more clarity during invoicing and payment, but that process felt a little opaque, adding to my doubts. Overall, the support interaction did not leave me feeling assured that the help would bring my system to a workable place within a reasonable time. It needed to do that fairly quickly to make it worthwhile, but instead, I still feel uncertain about the product’s reliability for my purposes despite having pursued assistance.