Support did not resolve my issue, so I am left stuck
I reached out to telephonic support because I was unable to get the calling tool to work consistently over the week. I explained the problem clearly and followed the instructions they provided, but nothing changed. The representative could not identify a solution despite trying several suggestions. I waited for a callback as promised, but it never came. I felt the communication stopped abruptly, which left me unsure if the issue was being escalated. By the end of the interactions, I had zero confidence that my problem would be resolved anytime soon. I tried to troubleshoot on my own without success. There were no updates or follow-up emails from the company. Overall, using the support service did not help me fix the problems I encountered, and the experience just ended with no resolution. At this point, I am unsure what to do next as I cannot depend on the software performing as needed without effective support available to guide me through issues.