Support Did Not Resolve Issues Effectively
I reached out to WFHI support when I encountered problems with the dialer that prevented me from making calls consistently. The initial contact was polite, but the resolution process dragged on longer than expected without clear feedback on progress. Despite repeated explanations and supplying requested information, the technical issues persisted without improvement. The delays caused frustration because the support team did not proactively inform me of any troubleshooting steps or expected timelines. It felt like follow-ups depended mostly on me pushing for updates rather than them taking initiative. Even though telephonic support was available, the waiting time to actually speak with a representative sometimes felt excessive. The lack of timely assistance made it difficult for me to use the software reliably during that period. Overall, the communication from support did not meet my needs when things went wrong, leaving me disappointed.