Support did not meet my expectations for timely help
Before getting started, I expected the telephonic support to be responsive and provide clear guidance whenever I faced issues. Unfortunately, during my experience, the support team was slow to answer my calls and emails, sometimes taking multiple days to reply. When I did get through, the assistance was polite but often vague, lacking detailed advice for troubleshooting the dialer and database features. I also noticed that the support staff did not always seem fully knowledgeable about recent software updates, which left me confused. One positive was that the invoicing and payment clarification I received met my expectations and was handled efficiently. However, since support is crucial for resolving technical problems, the disconnect between what I thought would happen and what actually happened was disappointing. The lack of timely communication and clear answers made using the software more challenging than necessary.