Support did not meet my expectations
Before signing up, I expected the support to be responsive and knowledgeable based on the information shared during onboarding. However, what actually happened was somewhat different. When I reached out for help with the database feature, the telephonic support was slow to respond, and the advice given was generic rather than tailored to my problem. I had hoped that calling tools issues would be handled promptly, but sometimes it took multiple calls to get a usable solution. That said, the invoicing and payment process went as expected, and automatic updates applied without issues. So while I expected a more proactive support setup that could resolve problems fast, the reality was a mixed bag. I cannot say that the support completely failed, but it definitely did not meet the level I was hoping for when I signed up. This mismatch between my expectations and the service outcomes has left me a bit frustrated with the overall experience.