The support experience was overall disappointing given what I anticipated before signing up. The tel

The support experience was overall disappointing given what I anticipated before signing up. The tel

The support experience was overall disappointing given what I anticipated before signing up. The telephonic assistance was slow to respond on multiple occasions and the solutions provided often required repeated explanations from my side. I was hoping for more proactive and timely communication, especially when trying to resolve technical issues with the dialer and database functionalities. Some features in the software needed clarification, but the answers from support were limited and sometimes inconsistent. While the invoicing and payment system worked smoothly without problems, it was not enough to offset the lack of effective support when troubleshooting other components of the service. The onboarding training didn’t adequately prepare me for these challenges either, so I ended up spending more time figuring things out on my own than expected. Overall, I feel the support and communication fell short of what was marketed and required.