Support did not meet expectations
When I first signed up, I expected the telephonic support to be more approachable and faster in resolving issues as was implied. However, my experience was somewhat disappointing. Calls often involved waiting longer than anticipated, and the communication felt less clear than I had hoped. That said, I appreciated the automatic updates to the software; they didn't disrupt my ongoing work and improved the dialer functionality slightly. Despite the frustration with support response times, I found the training materials straightforward enough to go through on my own, which helped a bit during onboarding. Still, the inconsistency in support matched with unclear communication means I can't recommend this service enthusiastically. The invoicing and payment process was fairly standard and did not add any confusion, which I expected. Overall, while some aspects like updates and billing were fine, the main support didn't align well with what I had thought it would be before buying into the system, leaving me hesitant about continuing long term.