Support did not live up to expectations
I had higher hopes for the telephonic support after signing up and going through the onboarding process. Initially, I believed the guidance would be clearer and more proactive considering the promises I read before purchasing the software. However, the assistance was often delayed and occasionally frustrating to navigate when I needed help with the dialer and the database features. One thing I could say was handled reasonably well: the automatic updates didn't disrupt my workflow much, which was a relief. Still, overall, the communication fell short of what I expected, and this left me uncertain if I could fully rely on the support in more critical situations. I don't think I would rate this experience better only because the updates were smooth; other aspects did not meet the standards I was looking for in a product aiming to streamline remote work.