Support Did Not Align with My Available Hours
I found the telephonic support quite frustrating in terms of matching my actual working schedule. The support team seemed mostly accessible during hours that did not coincide well with when I needed assistance, which led to delays in resolving my issues. While I appreciate that the software itself offered automatic updates without disruption, the poor fit of support hours significantly impacted my experience. Despite the onboarding process being fairly straightforward and the invoicing happening without much hassle, the misaligned support hours made it challenging to get help when I was actively using the dialer and database features. This led to a feeling of disconnect between the promised availability and the practical reality of the service. Overall, if the support could better align with customer work hours, it might improve the satisfaction level, but as it stands, the experience left me quite disappointed and hindered timely troubleshooting.