Support dhundhna itna asaan nahi tha, phir bhi karungi try
Soch rahi thi ki support se milne mein jyada asaani hogi, par experience thoda alag raha. Jab main multiple issues ke saath call kar rahi thi, toh mujhe lagta tha ki knowledge base ya FAQs jyada helpful honge, par wo zyada detailed nahi tha. Main apne questions ko samajhne ke liye kai baar baar call kar rahi thi support line par, jahan mujhe baar baar same baat repeat karni padti thi. Invoice receive karna thoda theek tha, par payment ke bare mein clear instructions initial sign-up par nahi mila tha. Software ka dialer aur database feature chalane mein basic kaam toh hota tha, lekin jab mujhe detailed help chahiye thi toh woh asaani se available nahi tha. Ab bhi main sochti hoon agar phir se karungi ya nahi, toh shayad main thoda aur research karungi pehle is product ko use karne se pehle. Support ki accessibility ko improve karna chahiye khe to better experience milega.