Support delays wasted my time
I tried calling the telephonic support several times during onboarding, but each time I had to repeat my issue, which was frustrating. The waiting times were long and the agents didn’t seem to have quick solutions. The same basic questions kept coming up again and again without progress. Even after setting up the software multiple times as instructed by support, it never worked well for my workflow. Training sessions felt repetitive and didn’t clarify how to use the calling tools effectively. Automatic updates didn’t resolve the bugs I was facing. The sign-up process was straightforward but didn’t make up for all the delays and poor communication. Overall, the amount of repetition and waiting I experienced with support left me disappointed and I couldn’t get past the initial steps properly.