1 out of 51 of 5Unverified experienceSupport and communication
Support delays made onboarding unnecessarily long
The whole support experience was quite frustrating because I had to figure out most issues on my own without timely help. It took several days longer than I expected just to get basic problems resolved since telephonic support was not very responsive. The lack of proactive communication forced me to keep trying different options by myself, which was discouraging. While the staff were polite when eventually contacted, the delay made the overall onboarding process much slower than necessary. I feel that quicker and more direct assistance could have saved a lot of time and effort on my part.