2 out of 52 of 5Verified purchaseSupport and communication
Support delays made daily usage frustrating
I found the telephonic support to be quite slow most of the time, often taking longer than expected to respond to my queries during the week. That made it difficult to resolve issues with the dialer or database smoothly, especially as I was trying to manage ongoing workflows. On the plus side, at least the automatic updates didn't disrupt my setup, which was one good thing I could say. However, the repeated waiting for assistance was pretty discouraging and affected how effectively I could use the software day to day. It's not that the tools themselves were bad, but the support lag pulled down the overall experience significantly. A quicker response system would make a big difference in making this a more reliable service to use regularly.