Support Decently Helpful but With Timing Challenges
Overall, I found the telephonic support to be quite helpful when they were available, but aligning their availability with my own work hours proved difficult. The support team handled questions about the software features and the automatic updates quite well, often providing clear step-by-step guidance during calls. However, contacting them during my active working hours was sometimes a challenge, as their responsive times didn’t match well with the hours I was free and needed immediate assistance. On the other hand, the sign-up and invoicing process was very straightforward, and I didn’t face any delays there. So, while the quality of support was good, the timing of it limited how much I could rely on them when urgent issues came up. This mismatch is the main reason I am giving a neutral rating. Hopefully, they can improve availability for customers who work different shifts or schedules.