Support decent but room for improvement
You make it pretty straightforward to reach out when I needed help, and I appreciate that much. Your telephonic support was quite accessible, and the responses I received were mostly timely. The way the support worked through my questions on the dialer and database features was clear, and I found the explanations easy enough to follow for a busy schedule. That said, at times I felt a little lost trying to locate some specific documentation on finer points of the calling tools. It wasn’t entirely intuitive to find everything from the support portal or training materials quickly, which slowed me down when I just wanted an immediate answer. While you did respond well when contacted, I think some effort to organize the knowledge base better or guide users through basic troubleshooting upfront would enhance the support experience overall. Still, I consider your team approachable and reasonably efficient in clearing doubts during onboarding, so that offset minor frustrations. This helped keep my workflow on track without long interruptions, so thanks for that. I hope you keep refining the support journey little by little.