Support day to day hiccups took me by surprise
You provided telephonic support that seemed fine initially, but over the days of using the software it became clear that on a daily basis, issues cropped up more often than I expected. What surprised me was how inconsistent the responses could be—times when I called, the assistance was helpful and straightforward, but other times, the wait was long and the support felt less responsive. The tools, like the dialer and the database, worked well sometimes, but frequent updates changed workflows more than I anticipated, and I had to get help repeatedly. It seemed you were trying to improve features, but it often caused disruption rather than ease in regular use. The communication didn’t always keep me informed about these changes in enough detail to prepare. While the initial setup was mostly smooth, the daily experience was less reliable than I hoped, and this has made using the service more frustrating overall. I expected better consistency from telephonic support when I needed it most. This surprised me given the amount invested in getting started with your platform, as I was hoping it would be steadfast through daily use as well.