support couldn’t guide me to what i needed
My first experience trying to get help was pretty frustrating. When I reached out to support to understand how the dialer integrates with the database, the responses were slow and not very clear. I had to repeat my questions multiple times because the answers didn’t address my actual issues. The training materials didn’t cover the specific problems I faced, and the online documentation was not easy to navigate for what I was looking for. Every time I tried calling for telephonic assistance, I was placed on hold or transferred between agents without getting a definite solution. The invoicing and payment section on the portal was at least straightforward, so I could manage that independently, but that was one of the few moments that went smoothly. Overall, the lack of clear, responsive support made it difficult for me to fully utilize the software’s features, and I ended up feeling stuck rather than empowered. This experience left me quite disappointed because getting good help was crucial at that stage.