Support could use less waiting and no repetition
I found the support communication to be quite inconsistent. While some questions were answered efficiently, I often had to repeat the same information multiple times during calls. The waiting time before reaching a support agent was longer than expected, which was frustrating when I needed solutions quickly. On the other hand, when I did get connected, the team demonstrated a clear understanding of the software and offered helpful advice, especially regarding the dialer and database features. However, the back-and-forth without progressing felt tiring and slowed down my onboarding process. There were moments when explanations were unnecessarily repeated instead of moving forward to resolve the issue. The telephonic support was okay but not smooth, missing that seamless flow you want when asking for help. Overall, the communication is adequate but lacks efficiency in delivery and timeliness, leaving room for improvement. Besides that, the software and invoicing parts were straightforward and caused no issues, so the problem is really just with how responsive and clear the support process feels during live interaction.