Support could use clearer communication

Support could use clearer communication

I found the support decent but somewhat less proactive than I expected. When I reached out with questions about setting up the database feature, the response was helpful but took longer than promised. The telephonic support was polite but didn’t anticipate some of the issues I faced, meaning I had to explain basic steps multiple times. On the other hand, the knowledge shared was accurate and did eventually solve my problem. So, while the support met my needs in the end, it lacked the promptness and detailed guidance I was hoping for based on pre-purchase descriptions. Overall, the experience was just average with useful outcome but slower turnaround than I thought was standard.