Support could have included more proactive updates
I tried reaching out to support when I faced issues with automatic updates not applying correctly and the dialer occasionally disconnecting. While the telephonic support agents were polite, I felt the process handling my concerns lacked proactive follow-ups. It seemed like I had to check in multiple times rather than being reassured with status updates. The communication was reactive, and a more structured resolution plan would have helped reduce my uncertainty. On the plus side, when I spoke to them on the phone, the explanations made some sense, and they did not dismiss my problems entirely. However, I kept wondering if more frequent updates or a dashboard showing ticket progress could have improved the experience. Overall, it felt like the support missed the mark on giving me confidence during difficulties, which made me hesitant to rely fully on the system. Some kind of better transparency or faster resolution tracking was definitely missing here.