Support could have been more proactive
When I first started with the software, I found myself working out a lot of the setup details on my own because the guidance was minimal. The onboarding instructions covered the basics, but certain workflows were not fully explained, leaving me to experiment and figure out some features by trial and error. The support team was reachable by phone, but I had to wait or send multiple messages before receiving help, and even then the responses sometimes lacked depth. On the positive side, once I got past the initial hurdles, the automatic updates helped streamline some tasks without extra input, and the calling tools worked reliably during my daily schedules. However, I would have appreciated more thorough communication upfront to avoid so much self-teaching. Overall, while the software itself performed adequately, the level of assistance required more of my own effort than I expected. This middle ground made the experience satisfactory but not without frustrations regarding how much had to be independently solved.