Support Could Have Been Clearer; Felt Like I Was Left Guessing
To be honest, the support and communication from WFHI left quite a bit to be desired in terms of clarity. When I first reached out with questions about the invoicing and payment process, the responses I received weren’t very straightforward. I found myself having to ask follow-up questions because key details weren’t explained thoroughly. The onboarding flow for the software was a bit smoother, but any hiccup that required telephonic support became frustrating because the explanations were often vague and didn’t resolve my doubts fully. Over the course of a few weeks, it felt like I was piecing things together on my own rather than being guided properly. I wish the communication had been more patient and detailed from the start because I ended up spending more time than I expected just trying to figure out basic features.