Support could be quicker to get things rolling
My overall impression is that it took longer than I hoped to get the software fully functional. Initially, the telephonic support was helpful but relatively slow in providing detailed guidance, which delayed my ability to start working confidently. The onboarding flow included comprehensive training modules, but some explanations felt a bit generic rather than personalized, and that made the process take longer. It seemed like for each step I had to reach out multiple times for clarifications before moving ahead. However, once everything was set up properly, the communication improved, and the priority assistance was much more responsive during follow-ups. The dialer and calling tools functioned well once configured, but it took persistence and patience to reach that point. So although the beginning was fairly drawn out, the support got considerably better as I continued. What I missed was more proactive guidance early on to smoothen the learning curve and speed up the process overall.