Support could be more responsive on repeated issues
Initially, the telephonic support was helpful when I had questions about the software setup and payment process, and the representatives explained the steps clearly. However, over the weeks, I noticed that when I faced minor technical glitches with the dialer or database updates, the communication became slower and less proactive. Sometimes, I had to follow up multiple times before getting a satisfactory answer. The priority assistance option seemed promising but did not always deliver immediate help during days with heavy usage. While I appreciate that the team does provide support, I expected more consistency during the daily operations after onboarding. The software itself runs smoothly most days, but the variation in support quality slightly undermined my confidence. Overall, the day-to-day experience was mostly positive, yet a more timely communication on recurring concerns would improve the overall service.