The telephonic support provided was functional but could use improvement in terms of response times.

The telephonic support provided was functional but could use improvement in terms of response times.

The telephonic support provided was functional but could use improvement in terms of response times. Whenever I reached out, it sometimes took longer than expected to get a meaningful reply. The communication felt a bit mechanical, lacking timely follow-ups or proactive updates. There were occasions when I needed clarification about the ongoing software updates, but the information from support was not immediate. Although the support staff handled the queries they received adequately, I found the overall engagement to be limited. I would have appreciated a more active communication style that anticipated issues and reached out before being contacted. The experience was not troublesome per se, but it lacked the level of responsiveness I was hoping for, which made some processes feel a bit slow and cumbersome. Having quicker and more consistent communication surely would help improve the overall impression of customer service.