Support could be better; not for those needing quick answers
In my experience, I can't say I left the support process fully confident. The basic steps of onboarding and training were outlined clearly enough, but when I ran into difficulties, I found follow-up support to be patchy at best. The telephonic assistance took longer than I expected to connect, and when it did, the answers weren't always satisfactorily helpful or fully relevant. For someone who prefers minimal back and forth and expects quick clear resolution, this probably wouldn't suit. On a positive note, I did find the software itself fairly stable once I was past the initial phase, and automatic updates seemed to keep it reasonably current. Still, the database features and dialer-related issues occasionally confused me, making the available documentation important but incomplete in some areas. The payment and invoicing process was alright, clear and straightforward. So, I think this will work better for those who have a bit of patience for the support process. If you want sure-fire immediate assistance every time, you might find it lacking.