Support consistent but sometimes slow, overall fair
The support promised was fairly consistent and reliable once I had settled into the software. Some days I got quick guidance on questions about the dialer or database, which helped keep things moving smoothly. At the same time, there were moments when replies took longer than expected, and the telephonic support felt a bit stretched. This created occasional delays in resolving minor workflow issues and software questions. While it wasn't always fast, the assistance did come through eventually, and the representatives were polite and knowledgeable. Looking back, my view of the support is neither overtly good nor bad. It worked adequately for my needs, supporting my use of the training and remote system without drastic problems. The verdict is that the service was acceptable but could definitely improve in reducing wait time during busy periods.