Support consistent but issues with ongoing response times
The telephonic support was pretty helpful during my first few calls; they explained features well and helped during the onboarding. However, after the initial period, day-to-day support seemed inconsistent. Sometimes my queries about the dialer settings or database synchronization responses would be delayed. This made it harder to rely on immediate assistance when I encountered problems while managing remote workflows. Despite that, the automatic updates usually improved the software functionality, so in a way, some issues self-resolved with new versions. I was able to keep things working, but the pace of support responses didn’t always match my expectations. Overall, the system did the job I needed, just with frustrations around ongoing communication speed. That’s why I gave it three stars; the initial support shone, but long-term responsiveness could improve.