Support compared: a mix of ease and occasional hiccups
Using WFHI’s telephonic support and communication channels has been somewhat of a mixed experience for me compared to other platforms I’ve used. One positive I found was the availability and quick response time when contacting support. This was certainly better than some previous systems I used, where waiting on hold was a frequent problem. The representatives were generally knowledgeable about the software features like the dialer and database. On the other hand, I sometimes encountered inconsistent information depending on who I spoke to, which confused me about correct procedures, especially around software updates. Unlike some other support systems where chat or email allowed detailed records, the voice calls here meant I had to note details manually to keep track of advice given. The invoicing process was simple enough and didn’t require much support, which was a relief. Overall, the support structure offers prompt help but could benefit from more consistent communication and better follow-up mechanisms compared to what I had experienced elsewhere.