Support communications were far from what I expected
I was honestly expecting more clarity from the support team when I reached out for help but ended up disappointed. From the start, the responses felt generic and sometimes didn’t even address the specific problems I was experiencing with the dialer. I explained my issue multiple times because the support agents seemed to misunderstand what I was asking, leading to frustrating back-and-forths by phone. Rather than clearing up confusion quickly, this took much longer than anticipated and slowed down my workflow considerably. The onboarding and training promised a smoother experience with support accessibility, but the reality was they often missed the mark. Even when I did get connection, the advice was vague or repeated info already given in the manuals. I was looking for prompt, accurate assistance over the phone but was left feeling like I was stuck without solid help. Overall, the communication with support did not meet my expectations and became a source of stress rather than relief.