Support communication was slow, caused delays
I think the part that went badly was the speed of the telephonic support when I was trying to get started. It took quite a long time to get through some basic questions about the dialer and setup, which meant delays in getting my workflow going. It wasn’t like the help was bad once I got through, but the waiting and back-and-forth really tested my patience. I had hoped onboarding would be quicker and more straightforward in communication. On the bright side, the automatic updates didn’t cause any trouble during this period and the software itself performed as expected once running. So I guess the one thing that worked well was the stability of the software features while the support response time was definitely a setback to overcome. I wonder if they have plans to improve that because faster assistance would help new users a lot.