Support communication was seriously lacking
I contacted support several times and honestly, I was not satisfied at all. The responses were often delayed and didn't really solve my problems. Even after multiple calls, the main issues with the dialer and the database syncing remained unresolved. I ended the interactions feeling less confident about using the software. The onboarding was confusing, and the promised smooth help never came through. Overall, the communication was poor and frustrating. I don’t think I would rely on the support team if any critical issues arise again. The billing process was okay, but without proper support, the software becomes difficult to maintain. It’s a shame because the tools could have been great, but the support just didn’t back them well. I am not satisfied and would say the experience was mostly negative from my perspective. Hopefully they improve their communication soon, because right now it has been a big let down for me.