support communication was rather confusing
The support and communication with wfhi left a lot to be desired in terms of clarity. The labels and terms used in their messages were often ambiguous or inconsistent, which made it difficult to understand exactly what was being communicated. Even simple explanations sometimes felt buried under technical jargon that didn’t feel helpful. I attempted to follow guidance several times but found myself unsure if I was on the right track because the wording wasn’t straightforward. When I called for assistance, the responses sometimes included phrases that didn’t align well with the context of my queries, which only added to the confusion. During the escalation process, updates were automatic but poorly explained, so it was hard to track changes or next steps. The overall experience felt like a communication barrier more than an aid, which was frustrating. The one positive I can grant is that they did eventually respond and didn’t leave inquiries entirely unattended. However, without clearer labels and simpler language, the whole support interaction felt unnecessarily difficult and left me second-guessing what I should do next.