Support communication was mostly a mess, except one helpful call
I found the support and communication process largely frustrating due to the order in which tasks were explained and assistance provided. Things seemed haphazard, and I had to repeatedly clarify what step to take next, which prolonged the setup unnecessarily. Many suggested steps felt out of sequence, leading to confusion about how to integrate the dialer with the database and how to access automatic updates effectively. That said, I will acknowledge one instance where telephonic support was actually helpful. During that call, the support agent patiently explained how to handle invoicing once signed up, which was clear and useful. Unfortunately, this was an isolated experience within an otherwise disorganized support framework. The lack of a coherent step-by-step guide made onboarding and initial tasks cumbersome, and I felt I had to piece together information from multiple sources. This impacted my overall trust in their communication flow and made me question whether the software’s efficiency was properly matched by the support structure. I hope they improve the logical structure of their help and communication channels to better support customers in the future.