Support communication was frustrating after first day
I was initially impressed with the sign-up process and the software seemed promising. The database feature looked useful and the billing system was straightforward. However, over the course of a couple of weeks, the telephonic support became increasingly inconsistent. Sometimes I got helpful guidance, but other times calls would drop or my queries remained unresolved for days. Automatic updates, while generally beneficial, occasionally caused unexpected glitches that added to the frustration. The dialer and calling tools worked well initially, but glitches emerged during regular use that weren't promptly addressed. I did appreciate the invoicing clarity and the overall layout of billing pages which avoided confusion. Still, the ongoing communication issues made me question how reliable the support system really is, and that was disappointing. Despite initial hopes and some positive features, the daily use experience and support really impacted the usability of the software in a negative way. It's a shame because there's potential here, but until these problems are sorted, I can't recommend it with confidence.